Privacy Policy

This Privacy Policy sets out the ways soluvio gathers, uses, and keeps your personal information safe. We're dedicated to respecting your privacy and treating your data with care. We know privacy matters to our circle of crafters, artists, and DIY hobbyists across Eindhoven, and we treat the duty of protecting your information with real seriousness.

What Information We Gather

We gather several kinds of information so we can deliver and refine our services. As you browse our website, we may receive personal details you choose to share, such as your name, email, and contact information when you set up an account or get in touch with a question.

We also pick up technical details about your visit automatically, such as your IP address, browser type, the pages you open, and how long you stay. This shows us how people use our platform and helps us spot any technical glitches that could affect your visit.

On top of that, we use cookies and comparable tracking tools to make your browsing smoother and to recall your preferences whenever you come back to the site.

How Your Information Is Used

The information we collect serves a handful of key aims. Your personal details let us run, maintain, and improve our services, handle orders, and pass along useful news about fresh products, workshops, and services you might like.

By studying usage data we get a clearer picture of what our community wants, which lets us shape our offerings to suit. The same data helps us keep you posted about your account, answer your questions, and offer support.

Technical data lets us watch over and strengthen site security, head off fraud, and keep the platform running smoothly for everyone. We may also draw on pooled, anonymized data for research and analytics to track trends in the craft and art supplies market.

Your Rights and Options

At any point you may view, examine, and ask us to fix your personal information. To see your data, simply reach out and tell us exactly which details you'd like to look over.

You can also ask us to erase your personal information, within certain legal and operational limits. We'll do our best to act on deletion requests, though some records may need to stay for legal compliance or genuine business reasons.

To stop marketing messages, just follow the unsubscribe link in any promotional email we send. You can also set your browser to block cookies, though doing so may switch off some of our site's features.

Cookies and Tracking Tools

Cookies help us smooth out your browsing, recall your preferences, and study how people use the site. They're little text files saved on your device that let us recognize repeat visitors and tailor what they see.

We rely on essential cookies that the site needs to work, plus non-essential ones for analytics and marketing. The essential kind powers things like the shopping cart and signing you in.

You're free to manage cookie choices through your browser settings and our own cookie controls. For a fuller explanation of how we use cookies, take a look at our Cookie Policy.

Keeping Your Data Safe

We put suitable technical and organizational safeguards in place to shield your personal information from unauthorized access, changes, exposure, or loss. Those safeguards include encrypted data transfer, secure servers, and routine security reviews.

That said, no way of sending data across the internet is ever fully secure. We work hard to protect your information but can't promise perfect safety, so we urge you to pick strong passwords and guard your account login details.

Should we find a breach that puts your personal information at risk, we'll let you know quickly, in line with the legal rules that apply.

Sharing With Others

We never sell, rent, or swap your personal information to outside parties for marketing. We may pass it to trusted providers who help us run the site and our business, like payment processors and hosting companies.

Those providers are tied to confidentiality agreements and may only use your information as far as needed to serve us. We might also hand over information when the law demands it or to defend our legal rights and keep our users safe.

Changes to This Policy

From time to time we may revise this Privacy Policy to keep pace with shifts in our practices, technology, the law, or other factors. We'll flag any major changes by posting the new version on our site and refreshing the "last updated" date.

Carrying on using our website after revised terms go up means you accept and agree to them. We suggest checking this policy now and then so you stay up to date on how we protect your information.